Human Resource Development | My Essay Helpers

Case Study
HRD program can be key components when an organization seeks to restore itself and change its culture. For instance, Cathay Pacific Airways is an international airline based in Hong Kong that serves 141 destinations on six continents. In 2009, the company carried over 25 million passengers, and also maintained a large and growing cargo operation. Worldwide, over 27,000 people work for this airline. A survey in 1990s revealed that travelers felt that Cathay Pacific service was good but not as warm and friendly as the customers desired. Some even described the service as “robotic”.
This has led to a re-examination of how the company recruited, trained, and managed its employees.
One major change the company made was its in-flight training department. In the past, trainers have developed and followed careful lesson plans which intended to provide a set standard of service on all flights. However, to increase customer retention, especially among business travelers, Cathay Pacific recognized that something more was needed.
Questions:
Assume you are a training manager at this airline:
1-What are your thoughts concerning how to conduct a need assessment for the airline?
2-What methods would you use to design training that emphasized exceptional customer service?
3-If the new goal of the airline was to provide exceptional customer service, what type/s of training would you recommend for the flight attendants?
4-How might the training programs have to change in order to promote innovation and collaboration among flight attendants as well as from the trainers?

Don't use plagiarized sources. Get Your Custom Essay on
Human Resource Development | My Essay Helpers
Get an essay WRITTEN FOR YOU, Plagiarism free, and by an EXPERT!
Order Essay
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Choose Us

Top quality papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional academic writers

We have hired a team of professional writers experienced in academic and business writing. Most of them are native speakers and PhD holders able to take care of any assignment you need help with.

Free revisions

If you feel that we missed something, send the order for a free revision. You will have 10 days to send the order for revision after you receive the final paper. You can either do it on your own after signing in to your personal account or by contacting our support.

On-time delivery

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & confidential

We use several checkers to make sure that all papers you receive are plagiarism-free. Our editors carefully go through all in-text citations. We also promise full confidentiality in all our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

You are welcome to choose your academic level and the type of your paper. Our academic experts will gladly help you with essays, case studies, research papers and other assignments.

Admissions

Admission help & business writing

You can be positive that we will be here 24/7 to help you get accepted to the Master’s program at the TOP-universities or help you get a well-paid position.

Reviews

Editing your paper

Our academic writers and editors will help you submit a well-structured and organized paper just on time. We will ensure that your final paper is of the highest quality and absolutely free of mistakes.

Reviews

Revising your paper

Our academic writers and editors will help you with unlimited number of revisions in case you need any customization of your academic papers

See all services