Bella Capelli a Paul Mitchell Partner School Managing Conflicts Virtually Discussion 3 pages assignment. Only need part 3 which is 3 pages of work………

Bella Capelli a Paul Mitchell Partner School Managing Conflicts Virtually Discussion 3 pages assignment. Only need part 3 which is 3 pages of work…………………………………………….. Group Consulting Project
Due date: Thursday, July 30, 1:00 p.m. Eastern time
This assignment has been adapted from the Society for Human Resource Management
(SHRM), Managing Virtual Work Teams – A SHRM case study by Frankie S. Jones,
PhD.
For this group assignment there are three parts.
•
•
•
Part I: An Introduction to Virtual Teams
Part II: Building a Virtual Team
Part III: Managing Conflict Virtually
Directions: In your groups, you will review, discuss, and address questions in each of
these parts in order to arrive at your collective responses. As part of your discussion,
you are to apply what you have read and discussed in our course as well as outside
sources in order to justify your recommendations.
After your team discusses all three parts associated with this case you will prepare a 3page paper that addresses the questions in Part III Only. This paper will serve as your
team voice to coach Lauren on how to lead her cross-functional team to success and
overcome the issues presented in the case study. In other words, the team members
will collaborate to write the paper, and each team member will upload the paper to the
assignment folder to facilitate grading. Your team paper should include a minimum of 4
references from sources published within the last ten years. Your paper should also be
12-inch Font and double spaced
Part I: An Introduction to Virtual Teams
Lauren is assigned team leader of a cross-functional team for a very important project to
the company. Lauren reviews the profiles of the six team members her boss gave her.
She is both intrigued and anxious when she sees that team members are
geographically dispersed.
Lauren works in the Atlanta office. One team member is in India; another is in
Germany; and the rest live in the United States, but in different time zones. Two staff
members are in the eastern time zone (Virginia and North Carolina) and two staff
members are in the central time zone (Texas and Louisiana).
Lauren has never managed a virtual team and is unsure what special skills it will take to
be successful. She begins to wonder what competencies are necessary for virtual team
leaders and members. She studies the team member profiles and creates a matrix to
evaluate each member’s strengths and weaknesses from the perspective of working
virtually. She includes herself because she realizes she needs to evaluate her own
strengths and weaknesses. Lauren thinks about the challenges and opportunities she
will face managing this virtual team.
In your assigned groups, you are to:
•
•
•
•
Analyze the supplied team member matrix.
Identify challenges and opportunities Lauren’s team might face.
Brainstorm ways to capitalize on opportunities and address challenges.
Record your ideas in the group discussion forum.
Team Member Matrix
Team
Member
Location
(Time
Zone)
Atlanta,
GA
(Eastern)
Communication
Preferences
Virtual
Strengths
experience
E-mail
No
•
Building and maintaining
trust.
• Performance
management and
coaching.
• Networking.
•
Santosh
Pune, India
(GMT+05:30)
Instant messaging
Yes
•
Interpersonal awareness.
• Use of technology.
•
John
Wilmington,
NC (Eastern)
Telephone
No
•
Networking face-to-face.
•
Joyce
Norfolk, VA
(Eastern)
E-mail
Yes
•
Helga
Berlin,
Germany
(Central
European)
SharePoint;
Webconferencing
(with video)
Yes
•
Dallas, TX
(Central)
Instant
messaging,
discussion boards
No
New Orleans,
LA (Central)
Instant
messaging; blogs;
SharePoint; email
Yes
Lauren
(Team
Manager)
Adam
Brenda
Self-management.
• Project management.
Use of technology.
Weaknesses
Appropriate use of
information technology.
• Developing and adapting
standard team processes.
• Managing across cultures.
Self-management.
• Project management.
•
Use of technology.
Spanning boundaries.
•
Networking.
•
Interpersonal awareness.
Project management.
•
• Networking via technology. •
Use of technology.
• Spanning boundaries.
Use of technology.
• Interpersonal awareness.
• Networking.
• Spanning boundaries.
•
•
Self-management.
2
Part II: Building a Virtual Team
Lauren has evaluated the challenges and opportunities that could arise as she manages
her virtual team. To mitigate challenges and take advantage of opportunities, she
decides to conduct a kick-off meeting next week. She wants to set the ground rules for
how her team will operate and present them at the kick-off meeting. What topics should
Lauren’s agenda include? Which ground rules should she mandate and which should
she negotiate? How will she build relationships and trust during this initial meeting?
In your assigned groups, you are to:
•
•
•
•
•
•
Create an agenda for Lauren’s kick-off meeting.
Explain why you chose each agenda topic.
Describe what technology Lauren might use to conduct the kick-off meeting.
Identify ground rules for the team, and propose which ground rules Lauren
should mandate and which ones she should negotiate.
Recommend ways that Lauren could build relationships and trust during this
initial meeting.
Record your responses in the group discussion forum.
Part III: Managing Conflict Virtually
Even though your team presented Lauren with an agenda for the kickoff meeting, along
with ground rules, she used the agenda below for the kick-off meeting.
She set expectations for status reporting, the technologies to be used, and performance
management. The types of communication the team agreed on included e-mail, instant
messaging, and web conferencing. The team also agreed to use Microsoft SharePoint
to report project status and to create a virtual community for team members to build
relationships and trust. Lauren asked all team members to upload their pictures and
their résumés to jump-start the community.
Lauren’s Agenda:
•
•
•
•
•
•
•
Getting-to-Know-You Activity
Team Goals and Objectives
Technologies We Will Use (open discussion)
Virtual Community (pictures and bios)
Status Reporting
Team Meetings
One-on-one meetings
3
Despite setting ground rules, the following conflicts arose within Lauren’s team:
•
•
•
Lags in e-mail responses generated mistrust between two team members.
One team member complained that the other team members tried to use instant
messaging to solve complex problems and resolutions are never reached.
There has been an uneven exchange of project knowledge.
In your assigned groups, you are to:
•
•
•
•
Recommend actions Lauren should take now to resolve each of these conflicts.
Discuss what Lauren could have done to prevent the conflicts from occurring in
the first place.
Recommend actions Lauren can take to minimize team conflict in the future.
Record your responses in the group discussion forum.
Please see the next page for the grading criteria for this assignment.
4
Criteria for Grading Group Consulting Project
Note: Your paper will be 3 pages and The group’stotal paper should be 7 to 10 pages long, excluding the
reference and cover pages.
A
B
Group demonstrated
Group demonstrated
exceptional knowledge satisfactory knowledge
of relevant theories and of relevant theories and
concepts from the
concepts from the
Knowledge of
course; all statements
course; most
Relevant
and opinions were
statements and
Theories and
supported by
opinions were
Concepts
appropriate citations
supported by
(45 pts)
from the literature.
appropriate citations
from the literature.
45 – 41 points
40 – 36 points
C
F
Points
Earned
Group demonstrated
Group demonstrated
less than satisfactory
unsatisfactory
knowledge of relevant knowledge of relevant
theories and concepts theories and concepts
from the course; some from the course; many
statements and
statements and
opinions were not
opinions were not
supported by
supported by
appropriate citations
appropriate citations
from the literature.
from the literature.
35 – 32 points
31 – 0 points
Comments
Quality of
Research
(25 pts)
Group cited more than
Group cited the
Group may not have
the minimum number of minimum number of
cited the minimum
references; sources
references; sources
number of references;
listed were all scholarly listed were primarily
some sources listed
or practitioner journals, scholarly or practitioner were not scholarly or
newspapers, annual journals, newspapers, practitioner journals,
reports, or academic
annual reports, or
newspapers, annual
books from the last ten academic books from reports, or academic
years.
the last ten years.
books from the last ten
years.
25 – 23 points
22 – 20 points
19 – 18 points
Group did not cite the
minimum number of
references; many of the
sources listed were not
scholarly or practitioner
journals, newspapers,
annual reports, or
academic books from
the last ten years.
17 – 0 points
Comments
Group presented ideas
in a compelling manner
with no distracting
grammar or spelling
problems; the tone was
Presentation
consistently
of Ideas and
professional and
Mechanics
appropriate for the
(20 pts)
audience; the page
length requirement was
met.
20 – 18 points
Group presented ideas Group presented ideas
presented in a logical
in a somewhat
manner with few
organized manner with
distracting grammar or
several distracting
spelling problems; the
grammar or spelling
tone was generally problems; the tone was
professional and mostly
not consistently
appropriate for the
professional and
audience; the page
appropriate for the
length requirement was audience; the page
met.
length requirement may
not have been met.
17 – 16 points
15 – 14 points
Group presented ideas
in a poorly organized or
incoherent manner with
many distracting
grammar or spelling
problems; the tone was
unprofessional and not
appropriate for the
audience; the page
length requirement may
not have been met.
13 – 0 points
5
Comments
APA
formatting
(5 pts)
All citations, quotations,
Most citations,
Some citations,
Most citations,
and references were
quotations, and
quotations, and
quotations, and
properly formatted or
references were
references were not
references were not
contained one or two
properly formatted or
properly formatted or
properly formatted or
minor errors.
contained a few minor contained major errors. contained many errors.
errors.
5 points
4 points
3 points
2 – 0 points
Comments
Instructor’s
Instructor’s
Instructor’s
Instructor’s
observations and peer observations and peer observations and peer observations and peer
Contribution
ratings indicate
ratings indicate
ratings indicate minimal
ratings indicate
to Group’s
outstanding
satisfactory
contributions to the
unsatisfactory or no
Work
contributions to the
contributions to the
group’s work.
contributions to the
(5 pts)
group’s work.
group’s work.
group’s work.
5 points
4 points
3 points
2 – 0 points
Comments
Total Points Earned
(100 points max)
Overall Comments
6

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