MGMT630 Columbia Southern Reducing Communication Errors Presentation Instructions For the Unit V PowerPoint Presentation, you will continue to work on you

MGMT630 Columbia Southern Reducing Communication Errors Presentation Instructions

For the Unit V PowerPoint Presentation, you will continue to work on your course project, and you will present on the ways in which your selected organization will reduce errors in communication.

Start by researching your organization, and determine if they have made an error in communication through an advertisement, consumer policy, or verbal actions to employees. If they have, you will explain that error in your presentation. If not, please research another organization that has, and use this as an example of a situation to avoid.

Continuing in your role as the CEO of the organization you chose in the Unit III Assignment, create a presentation to give to your employees that explains the communication blunders and your solutions to avoid them in the future.

Include the components listed below in your presentation.

If your organization committed a communication blunder, outline the communication error and what went wrong (highlight the shortfalls). If you researched an example, share the example with your organization, and explain what happened and how you can learn from it.
Outline your suggested solution(s) to fix the problem and what processes from Chapter 9 in your textbook can be implemented.
Explain what your organization can learn from this mistake and ways to improve communication in the future.
Support your work with a references slide.

Your completed PowerPoint presentation should include a minimum of seven slides, not counting the title and reference slides. You must reference the textbook at a minimum.

I’ve presented on an organization called Aarmark for the last three weeks. The organization is losing an account with a college in which it provides food service to. there is a story at https://www.theeagleonline.com/article/2019/03/uni… that might be helpful. Utilizing more “Direct Communication with Top Management” could be the process to help solve some of the break down in communication. Studies in Business and Economics no. 10(2)/2015
DOI 10.1515/sbe-2015-0016
ORGANISATIONAL COMMUNICATION, THE PANACEA
FOR IMPROVED LABOUR RELATIONS
ADESUBOMI ABOLADE DUPE
Elizade University, Ondo State, Nigeria
Abstract:
This paper examined the importance of organisational communication to overall
effective labour relations. It looked at organisational communication and its role in labour
relations between the parties involved in Labour relations for better business procedures and
relationships. It explained the importance of organisational communication in enhancing better
labour relations within the organisation and with people outside the organisation. It enumerated
the various groups that are involved in industrial relations and how they could use organisational
communication for better industrial relations. It established the importance of organisational
communication to the overall success of any organisation. Communication is vital to all human
relations including labour relations but it seems to have been taken for granted or treated as
inconsequential. When good organisational communication is not given its pride of place in
organisation, it would affect labour relations negatively. This paper looked at the importance of
organisational communication to labour relations, its effects on organisational performance, and
negative effects of lack of good communication between stakeholders in labour relations and
concluded that organisational communication should be properly used by all concerned in
industrial relation matters for better performance of the organisation and improved labour
relations both within and outside the organisation.
Key words: Organisational communication, improved labour relations, organisational
performance, relationship
1. Introduction
Communication has been with man from the inception of life. Whichever form it
takes, man always expresses himself with the intention of been understood by his
audience and he expects the audience to give him a feedback. Communication is a
vital tool in any relationship. Without communication you cannot have relationship
whether at work or in other spheres. Communication helps the parties concerned to
understand each other for better performance and better relationship since
communication enables the parties to have understanding of what each person is
putting across.
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Communication is an art of passing information from one person to the other
or receiving information. According to Webb (1975), communication is the process of
sending and receiving messages that inevitably brings about results whenever human
beings or other animals are exposed to each other. The essence of Webb’s definition
is that human beings interact through communication, without communication
therefore, there cannot be interaction. Communication is essential to our existence and
through it we are able to get answers to our requests and expectations and this
determines our reactions and performance. Hybels and Weaver (2001) explain that
communication is any process in which people share information, ideas and feelings,
that communication involves spoken and written words, that body language, personal
mannerism and style give meanings to message.
In workplace, the basic components are purpose, people, structure,
technology, external environment and the dominant value system of that organisation;
all these components are understood through communication of various forms-oral,
written, graphics, unwritten but implicit culture and work procedure. All the components
are interrelated and a change in any of them brings serious repercussions on the
others and gives room for mis-interpretation and mis-understanding which could be
inimical to the system. Organisation itself is a system of behaviour and so
communication is one of its main attribute. All the components of the organisation must
work together to achieve the set goals of the organisation and the main tool for this is
communication.
Conflict is part of human interaction as put forth by the pluralist perspective of
industrial relations and we have conflict more often in workplaces as we see in recent
times, but with organisational communication put into good use there might be fewer
cases of conflicts. In view of the importance of communication in labour related matters
as it is to other spheres of human relations, organisational communication must be
properly planned out and properly used so that stakeholders will be well informed and
have better understanding which will likely reduce incidences of conflict in the
workplaces and also improve labour relations.
All of the five types of communication flow that must be present in an
organisation are essential for the overall efficiency of the organisation and better labour
relations with all the stakeholders but how well these are used in organisation is
questionable because of many cases of conflicts in workplaces. The communication
flow include: downward, upward, horizontal, diagonal and external. Absence of or poor
use of anyone of these is likely to hinder good labour relations. Labour relations cut
across a wide range of relationships: the government, the employer, the employees,
the unions, the shareholders, the stakeholders and the general public. All these groups
need good communication for the continuity of a well rounded relationship with the
organisation. What the organisation does or does not do affects the various groups
somewhat, hence the need for good and efficient communication to update the people
for efficient relationship.
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Studies in Business and Economics no. 10(2)/2015
2. The concept of organisational communication
Organisations are set up either to render services or produce goods for people
in the society and also to take care of the welfare of the employees and ensure their
satisfaction. All the non-human resources that are needed for the smooth running of
the organisation must be put to use by the humans and to do this, communication
between the people is paramount. Communication within the organisation and with the
people outside the organisation will lead to better understanding between the people.
So, organisational communication is the communication that is done between the
stakeholders for business purposes; to give appropriate information to people within
and outside the organisation to ensure that work is done effectively and efficiently for
the overall satisfaction of all.
Organisational communication according to Richmond et al (2005) is the
process by which individuals stimulate meanings in the minds of other individuals
through the means of verbal or non-verbal messages. Koschmann (2012) says that
organisational communication is the communication that happens within organisation
like sending emails, writing memos, talking on the phone, having meetings,
teleconferencing, speeches and presentation. Business dictionary defines
organisational communication as a process by which activities of a society are
collected and coordinated to reach the goals of both individuals and the collective
group. It is a subfield of general communications studies and it is often a component of
effective management in a workplace environment. Organisational communication
focuses on building relationships, or repeated interpersonal interactions, with internal
organisational members and interested external publics; organisational communication
is how organisations represent, present and constitute their organisational climate and
culture – the attitude, values and goals that characterise the organisation and its
members (Hahn et al, 2014). According to Hahn et al (2014) the U.S. Department of
Labour reported that communication competency is the most vital skill necessary for
st
21 century workforce to achieve organisational success and that the Public Forum
Institute (2001) maintained that employees need to be skilled in public presentation,
listening, and interpersonal communication to flourish in an organisation
(www.publicforuminstitute.org). All these point to the importance of organisational
communication for effective and efficient business procedures.
If we limit organisational communication to the communication that takes place
within organisation for the purpose of carrying out the various tasks within the
organisation, it will only be a one side issue. The organisation is sub-system of the
larger society and whatever happens in the organisation affects the larger society in a
way. The organisation must communicate with the external environment, the
stakeholders to have wholesome relationship.
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3. The concept of labour relations
Labour relations as a concept in this paper could be seen as the relationship
that exists between workers and the employers; and the relationship between the
consumers, the general public and the organisation. Labour relations is more than the
traditional relationship between the employees, their representatives and the
employers but it is also the relationship between the employees, the employers and
even the social environment which is affected directly and indirectly by the
organisation.
Organisation is no more premised within its internal environment alone, it is
now responsible to the larger society. A better labour relation between the groups that
are involved in the organisation via effective organisation communication will lead to
peaceful organisation and society. When the management is willing and able to be
interested in the welfare and satisfaction of the employees, and the employees
reciprocating with better behaviour and better performance at their jobs, then the
labour relation is good. In the same vein, when the satisfactions of the consumers are
important to the organisation and everything that is needed to be done is put in place
to take care of this, then, the relationship is good especially when the communication
between these groups is done at the right time and the right information is given.
Trebilcock (2011) says that labour relations is the system in which employers,
workers and their representatives and directly or indirectly, the government interact to
set the ground rules for the governance of work relationships; that labour relations
system incorporates both societal values and techniques, both private and public
interests are at stake in any labour relations system.
Workers and employers or management need to communicate well and see
each other as partners in progress for better labour relations. Employee involvement is
a sure way of doing this. The organisation owes the consumers the right to timely and
factual information so that there will be better understanding and peaceful society. With
well balanced and informative communication, the behaviour of the workers will
improve, grievances will be easily resolved and there will be better labour relations.
4. Forms of organisational communication
Internal Operational: This is the communication that can easily be called
procedural communication, it is done orally, electronically and in written form, it is used
in conducting work within an organisation so as to implement the organisations’
operating plans which include giving orders to subordinates on how and what to do,
assembling reports, writing memorandums, and even communicating by computers.
The weekly or monthly reports and records that worker prepare concerning sales,
production, inventories, finance, maintenance and so on are done using internal
operational form of organisational communication. Also, memorandums e-mailmessages and reports that workers write to carry out their assignments for better
organisational performance are parts of internal operational communication. Internal
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Studies in Business and Economics no. 10(2)/2015
operational communication has formal channel for the flow of information, instructions
and directives to workers which help to coordinate the activities of the workers so as to
achieve the goals of the various departments/units and then the overall goal of the
organisation. If this communication is not well channelled and not put to proper use it
affects the relationship in the workplace negatively and work is not properly done and
the parties concerned are not satisfied; it should be noted that job satisfaction is the
first reward of people in workplace. Internal communication is an essential means of
addressing organisational concerns—profits in the organisation, workers’ appraisal,
safety in the workplace, relationship among personnel on job matters, job satisfaction,
productivity, reduction in conflicts and employee turnover.
External – Operational Communication: As the name suggests, this type of
communication is done in the organisation for work purpose but it is meant to be used
in relating with the public.
External operational communication is business
communication that an organisation is always or expected to have with its public, that
is, suppliers, service companies, customers, and the general public. It could be to let
the public know what the organisation is producing or the services it is rendering,
giving information to the public and stakeholders on the activities of the organisation
that could affect the people either positively or negatively. The information given at the
right time and effectively will lead to harmonious labour relations between all
concerned. A well informed public will show understanding and as such cooperate with
the organisation for better labour relation and peaceful society. Some of the means by
which the appropriate information is given could be via telephoning, on the spot point
of sale, flyers, bill-board means of advertising, letter writing, company journals,
magazines, annual reports and so on. Again, external operational communication is
the effort of the organisation at direct selling, giving right information to the public,
descriptive brochures, telephone call-back, follow-up service calls, and door to door
sales of products and so on; advertising by means of radio and television messages,
information to the public about the activities of the organisation for better labour
relations, newspaper and magazine advertising, and point-of-purchase display of
materials are all external communication for better labour relations. All these obviously
play major role in the business plan to achieve its work objective and ensure good
labour relations with the parties concerned. All that the organisation or business does
to improve its public relations can be categorised as external operational
communication.
The messages that are sent to the external stakeholders should be highly
informative, clear and warm; this will lead to better understanding and better
relationship between the organisation and the public. This message can be called
good business etiquette; this contributes greatly to the organisation’s good image with
the intention to establish good labour relations. External organisational communication
enables the organisation to give information to its customers and stakeholders about
the organisation thereby the organisation is able to receive information (feedback) from
the consumers concerning the goods or services it is providing for the public with the
aim of improving. This is a good way of knowing the state of the organisation in relation
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to the public and thereby the management is able to improve on the running of the
organisation and improve on its goods and services so that the organisation will
continue to be relevant in the global market. External communication will enable the
organisation to know what the customer and the general public want and help the
organisation to have better sales volume, improve on its service, enhance
organisation’s public credibility, profit for the organisation and better overall operational
efficiency. External organisational communication keeps the stakeholders and the
public informed of the activities of the organisation, it aids the organisation’s goodwill
when properly used by the management.
Every business is dependent on internal members, people outside the
organisation and other interest groups for its success. The success of an organisation
depends on its ability to satisfy customers’ needs. Therefore, it must communicate
effectively with its customers one of which is to keep the people informed concerning
the things they should know for better understanding and improved relationship. This
will reduce the incidences of stakeholders’ reacting negatively against the organisation.
Businesses depend on each other in the production and distribution of goods and
services. This interdependence requires communication.
Personal Communication: This is non-business communication that is done
within business premises yet it has a way of affecting the organisation because it has
to do with the wellbeing of the workers. It is non-business-related exchanges of
information and feelings among workers where they are able to talk about their
personal matters with their friends in the workplace and thereby let out steams.
Personal communication enhances social interaction and networking between workers
where they are able to satisfy their emotional needs. Personal communication affects
workers’ attitude and attitudes affects workers performance. Managers must take
cognisance of this type of communication and allow it in the workplace but it must be
done with caution so that it does not affect the main job of the workers negatively.
There must not be hot argument or noisy jokes that could turn the workplace to a noisy
market place and thereby slow down the work. If workers are not able to relate with
one another in personal communication wherein they are able to let out their burdens
with their colleagues it affects their productivity, their relationship with other
stakeholders and the organisation negatively.
5. Role of organisational communication
Communication helps to paint pictures of intents of the organisation by the
appropriate individuals through proper channels for the attainment of goals and
satisfactions of all concerned. But when it is done improperly and the picture is blurred,
gloomy or totally distorted so much that others cannot make out what it is all about, or
the communication does not get to the right people or the information is horded; then
there is communication breakdown. In this wise, frustration sets in, there is miss-trust
and fear and the defence mechanism that follows is conflict which if not handled
properly can halt the entire system. The consumers that are outside the organisation
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too will get wrong signals for lack of right information at the right time and they too
could revolt depending on the importance of the services or products of the
organisation to the consumers.
Some of the means of communication that enhance labour relations within
and outside the organisation and enhance better performance include: employee
handbook, employee report, memos, notice boards, billboards, jingles on radio,
announcement on radio and television, journals, flyers, handbills, letters, bulletins,
briefing notes, newsletters, house journals, meetings and team briefings.
Charles (2011) explains that communication and business are intimately and
inseparably linked, that no business can survive without proper communication and
that communication makes or breaks business. He further stresses that sender
orientated approach seems to reflect the belief that a well structured communication
product, where precise and correct terminology was used would automatically achieve
what it was meant to achieve. For organisation to function effectively it must make use
of the various flows of communication which include: downward, upward, horizont…
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