Southern Methodist University Effective Communication Skills Reflection Paper • Please type all your answers on a separate document, using a word processor

Southern Methodist University Effective Communication Skills Reflection Paper • Please type all your answers on a separate document, using a word processor. • Answer all your questions in one document. • Write your name and student ID on the top left corner of the first page of your exam. • Copy the question, then provide your answer below each question. • Your answers should reflect original work • You must answer all four questions, there is no ‘choice’ option. • Each question is graded out of 5 points. • The suggested length of your answer to each question is listed in the respective question. The suggested word length is a guideline only. You can exceed it by 10%. INSTRUCTIONS:
• Please type all your answers on a separate document, using a word processor.
• Answer all your questions in one document.
• Write your name and student ID on the top left corner of the first page of your exam.
• Copy the question, then provide your answer below each question.
• Your answers should reflect original work • You must answer all four questions, there is no
‘choice’ option.
• Each question is graded out of 5 points.
• The suggested length of your answer to each question is listed in the respective question. The
suggested word length is a guideline only. You can exceed it by 10%.
QUESTIONS:
1. Reflect on which resumé format is better suited for you, the functional or chronological
resumé, and explain why (1 point). Provide your 1-page resumé using the resumé format that is
best suited for you (4 points).
2. Think about a job/organization to which you are planning to apply. Write a 1-page cover
letter for the job/organisation to which you will apply (5 points).
3. Using your own words, explain what are facilitative emotions (25 words; 1 point). Using your
own words, explain what are debilitative emotions (25 words; 1 point). Reflect on your personal
emotive reaction to the COVID-19 pandemic. List three emotions that you have experienced.
Explain whether they are facilitative or debilitative emotions, and tell me why (150 words; 3
points).
4. Reflect on the seven types of ineffective listening that we discussed in class. From the list of
seven, select five (only) that you have showed at some point in your life. Write the definition of
these five types of ineffective listening, followed by an example of when you showed this
behaviour (2.5 points; 20 words each). After each example, tell me how you can change the
ineffective listening behaviour (2.5 points; 20 words each).
2
Pseudo-listening: your mind is elsewhere
Stage-hogging: turn the topic of conversation to yourself
Selective listening: reply to what interests you and ignore the rest
Insulated listening: ignore undesirable information
Defensive listening: taking the remarks as personal attacks
Ambushing: listening carefully to then use the information against the person
Insensitive listening: not recognizing the thoughts and feelings that are not expressed directly

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