BUAD 3000 Career Development II
Discovery Project Part 2, Sections 1 through 6: Job Vacancy, Company/Organization Selected, Desired and Required Skills or Keywords (selection and validation), Company Focus, and Competitors
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Due by 11:59 p.m., Sunday, September 11, 2016 in the Blackboard Assignment Drop Box
Late assignments are not accepted
Introduction for Part 2 Now that you have identified a company and a job vacancy you wish to pursue, you will begin to research and evaluate the company and yourself so that you may build your personal brand and enhance your candidacy. In this submission, using your job vacancy as the foundation for the rest of the assignment, you will report some basic elements about the organization; identify how you have built the skills the employer seeks; reflect on its vision/purpose; explain why you would be a good fit for the company; and uncover information on some of its competitors.
Submission Directions Complete sections 1 through 6 in their entirety prior to submitting a Microsoft Word document in the Blackboard Assignment Drop Box by 11:59 p.m., Sunday, September 11, 2016. Ensure that you observe the Blackboard verification for submission. Take and save a screen shot to validate the submission occurred. An assignment that you think was submitted, yet is not in the Grade Center, will not be considered.
Section 1 Paste Job Vacancy 15 points
Receptionist/Office Administrator
IntelliShop Toledo, OH
Who We Are
IntelliShop is a privately-held company in Perrysburg, OH, made up of exceptional, creative and interesting people, who work hard to provide truly valuable services to our clients, exceed their expectations, and help them improve their businesses.
We are experts in the emerging field of customer experience measurement and improvement. Our solutions help brands make sure they are consistently delighting their customers at all touch-points, and driving bottom-line improvement. We provide clients with comprehensive customer intelligence solutions that include collecting and analyzing information from all areas they engage customers, voice-of-the-customer programs, call centers, retail audits, and more, to give a holistic view of the overall customer experience. We are also pioneering our industry by taking results to the next-level, via deep-dive analytics and improvement-consultation services.
What We Seek
The ideal individual is adaptive, energetic, organized and has a love of learning and achievement. This role requires a creative and positive personality with demonstrated experience in office administration and customer service.
Summary
The receptionist/office administrator performs routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping. They will foster an environment of enthusiasm and positivity by operating as the point of contact to all team members regarding client calls and facility and inventory inquiries. The successful candidate will collaborate with quality assurance teams, current and prospective clients, independent contractors, and project teams.
Key Responsibilities
- Develops and maintains office forms and procedures, and assists with administrative tasks.
- Answers central telephone system and directs calls accordingly.
- Receives the public and answers questions, in person and by telephone; responds to inquiries from employees and others and refers, when necessary, to the appropriate department.
- Operates listed office machines as required.
- Prepares outgoing mail; sorts and distributes incoming mail.
- Duplicates and distributes materials.
- Composes, types and edits correspondence, reports, memoranda and other material.
- Assists team members with the use of department facilities.
- Maintains office supply inventory.
- Meets required deadlines.
- Assists in other tasks as needed.
Competencies
- Communication proficiency
- Ethical Conduct
- Flexibility
- Initiative
- Teamwork
- Time Management
Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m.
Benefits
IntelliShop provides a family-friendly, professional and creative office environment so that our people can do their best work. We try to take exceptional care of our team members and always seek ways to improve on that. Along with offering competitive pay we offer great benefits including:
- Health insurance
- Dental benefits
- Vision benefits
- Life insurance
- Optional disability Insurance
- 401(k) with company match
- Flexible hours including extra paid days off around major holidays
EEO Statement
It is the policy of IntelliShop to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In aIDition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Job Type: Full-time
Local candidates only:
Required experience:
- Office administration: 1 year
Required education:
- High school or equivalent
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Section 2 Company/Organization and Industry (For whom do you want to work?)
After completing Section 12, complete the box below. (Each box must have a response to receive full credit. Questions? Ask, please.) 5 points
| 1. Company Name |
IntelliShop |
| 2. Website (if available) |
https://www.intelli-shop.com/solutions#intelliview |
| 3. Industry |
Market Research |
| 4. The companys product or service |
Mystery shopping |
| 5. Is it publicly/privately held |
Public |
Section 3 Broadening the Spectrum by Identifying the Competition and Their Locations
When you have determined one company to pursue for employment, you need to identify at least a couple more that are similar in their service or product delivery. These must be actual competitors, not different divisions of the same company. Please ask for help if you need it. Youve got to know the competition so you can speak to your selected companys competitive advantage, but also, to unveil similar companies for whom you may like to work.
Using Business Source Complete and/or Business Insights from Gale, present your ability to locate your chosen companys competition, location, and revenue. 8 points
Note: see the capture from the Carlson Library featuring Business Librarian, Julia Martin. Her LibGuide, located in the course menu, or in these requirements, will help. http://libguides.utoledo.edu/BUAD20003000 . The link you use should lead directly to the competitors location and revenue information. If using Business Insights, select the share link. In Business Source Complete, select the permalink. Do not use the companys website as the link. You must use the share link or permalink or you will receive 0 points!
| 1. Company Name |
Intellishop |
| a. Location |
United States |
| b. Revenue |
$16,000,000 |
| c. Link |
http://0-bi.galegroup.com.carlson.utoledo.edu/global/search#q=mystery%20shopping&displayGroup=company|Y |
| 2. Company Name |
National Shopping service |
| a. Location |
United States |
| b. Revenue |
$6,073,000,000 |
| c. Link |
http://0-bi.galegroup.com.carlson.utoledo.edu/global/search#q=mystery%20shopping&displayGroup=company|Y |
Section 4 Desired/Required Skills (Keywords) 10 points (5 points for listing; 5 points for highlighting the job vacancy
List at least five of the desired/required qualities/keywords the employer seeks that you believe you possess and can include in resume statements. These will be one or a few words, not entire sentences. Return to the job vacancy now, and highlight the same five skills that are listed below. (See the sample submission, page 4. Now, list your five skills. 10 points (5 each for highlighting and listing)
- customer service
- Answers central telephone
- Assists team members
- Maintains office supply inventory
- Assists in other tasks as needed
Section 5 Validating Your Skills 15 points
Drawing upon the information you have captured from the job vacancy you selected and your identification of keywords you will use to promote your brand, select three of the five skills from section 3 and compose three statements that would be worthy of including in written (resume, cover letter, Linkedin profile) or verbal communication (interview responses, personal brand pitch). Consider specific examples (from work, class, involvement in organizations, etc.) you might cite to prove that you have or are building these skills/attributes. You must be prepared to share real qualifiable or quantifiable examples otherwise your claims are meaningless and empty. This is the substance of your communication. Each response will be given a value of 12, 2 or 3. (1=Needs Improvement, 2=Acceptable, 3=Excellent). Specific Example means an individual event, project, task etc. It does not mean writing in generalities. Use the Sample Submission as a guide. 15 points (3 for listing the skill; 3 for highlighting; 9 for the quality of the response).
| Skill |
Specific Example Using the Keyword (include and highlight the keyword in the statement). Note how the keyword is used in the statement so it is seen by the employer |
| 1. customer service |
Assistant and advice provided to clients who buy or use or products or services and have a great costumer service satisfaction.
|
| 2. Assists team members |
Treat and assists team members as individuals all the time while focusing in the main goals to achieve a high end satisfaction.
|
| 3. Maintains office supply inventory |
Maintains office supply inventory for employee use, which means I need to maintain a consistently updated list of inventory purchased and used within a specific accounting period. |
Section 6 Company/Organization Focus This is the information that draws you to the organization. Try to capture any of the following points from the companys website: vision, philosophy, set of core values/priorities, or mission. You will incorporate this information into your cover letter, application, and interview responsesin essence, your brand. Note: some organizations are intentional (specifically labeling vision, values, etc.) when placing this information on their websites. If you are having difficulty locating it, ask for help!
- Type the company name IntelliShop 2 points
- Write in, describe or copy and paste the vision, philosophy, core values, etc.., in the text box below. 5 points (0-2=Needs Improvement, 3-4=Acceptable, 5=Excellent)
| Our mission is simple.
We provide the best customer service ever.
We obsess over quality and integrity.
We execute programs that truly help our clients.
We began in 1999 with a mission to build an industry-leading company with wildly loyal customers. Our clients find our passion to be contagious, and today we are recognized as the industry leader for the highest level of service to our clients, and exceptional quality, accuracy and integrity in the work we do.
We help our clients to evaluate, understand and improve their customers experiences. We help them increase loyalty and drive top and bottom-line improvement to their business. We do this primarily through a highly effective service called mystery shopping/secret shopping. We also provide other customer intelligence solutions including customer satisfaction surveys, retail auditing, call center evaluations, merchandising, and in-depth analytics and consultation.
To achieve this, we place passionate, smart, extremely customer-focused and dedicated people at the core of everything we do and then we fully empower them to take exceptional care of our clients. We are flexible, responsive, creative, and the very best at serving our clients. Our offices are creative, very cool, specifically designed to promote a great culture, teamwork, creativity, and good work.
We just get customers. We think like them, we put their needs first, we are all-in with them. We are always seeking ways to offer more value for their investment with us. We make it easy to work with us, and we deliver on our commitments.
Contact IntelliShop today to learn more how we can help you succeed!
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- Type in the text box why you believe this organization would be a good fit for you. Why do you want to work for it? This should be a unique explanation that only you can deliver. 10 points (0-4=Needs Improvement, 5-8=Acceptable, 9-10=Excellent)
| I do have a passion for shopping for a few years now. I do give friends and family great ideas and styles when it comes to shopping. No matter what kind of shopping, if its clothes, home decorations and furniture, or accessories. My advice usually depends on the age and on the material that a person is looking for. As a receptionist I can provide a highly great information and details about so many products. In this case I really see myself doing great in Intellishop and can increase customer satisfactions.
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Remember, up to 10 points will be aIDed pending the number of grammar or typographical errors are found
Submission Requirements When completed, submit this portion of the assignment, Sections 1 through 6, in the Blackboard Assignment Drop Box by 11:59 p.m., Sunday, September 11, 2016. Ensure that you observe the Blackboard verification for submission. An assignment that you think was submitted, yet is not in the Grade Center, will not be considered. Take a screen shot of the verification message and save it to validate that the assignment was actually submitted.
Sample submission begins on page 4
Discovery Project Part 2, Sample
Section 1 Paste Job Vacancy 15 points
Paste the job vacancy you used in Part 1 below
Job Details
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Human Resource Generalist
Job ID #: 1908 Location: Perrysburg, OH
Functional Area: Human Resources Education Required: Bachelors Degree
Position Type: Full-Time Regular Relocation Provided: No
Experience Required: 1 3 Years
| Position Description
We are currently seeking a Human Resource Generalist to join our Corporate team at our world headquarters in Perrysburg, Ohio.
POSITION SUMMARY:
This position will sit on the Corporate Human Resources team and provide functional expertise and service to the corporate groups (Finance, IT, HR, Legal, etc.). The role will partner with the functional groups and business leaders to execute people related activity and projects. This role will also be responsible for leading multiple HR initiatives and reporting HR related metrics. The goal for this position is to develop as an HR professional within the company and rotate to an O-I manufacturing facility as the next assignment.
PRINCIPAL ACCOUNTABILITIES:
(All other duties as assigned)
First point of contact in employee related questions, concerns and leadership advisory needs.
Supports the entire recruitment process in partnership with the manager of North America recruiting.
Update the quarterly workforce planning dashboard for all Corporate groups, utilizing Business Objects reports and Excel.
Manage and own the PAF and Requisition databases for all of North America.
Provide HR support for the Corporate Campus Recruiting and Development programs in partnership with the business owners, as well as all Corporate Interns
Partner with third-party on Affirmative Action Planning and reporting, and ensure compliance with all activities related to being a Federal sub-contractor
Partner with leadership to manage and track all contract and temporary employees.
Coordinate all activity related to employee engagement including survey management and action planning activity.
Assist with preparation for annual global talent and succession review.
Provides training on HR processes to managers and staff and manages the Employment Law training sessions in partnership with the third party online training system.
Actively supports and participates in diversity strategy development and implementation.
Partner with HR Administrator for disability processing, relocation coordination, HR requisition and PAF process, maintaining employee files and performance plan tracking and record keeping.
SCOPE AND IMPACT:
This job manages HR activity within a global division. The role supports a 250+ employees interfacing with employees at all levels in the organization. They will also manage large HR initiatives for Corporate including the employee survey, Affirmative Action Planning, and Employment Law training. The incumbent will assist in global level recruiting and cross border moves.
Position Requirements
EDUCATION AND EXPERIENCE:
Bachelors degree in Business Administration, HR or other relevant degree required
PHR, SPHR preferred
Proficiency computer skills including MS Office software, strong Excel skills preferred
Ability to work at various levels of the organization to develop and influence the culture
Highly effective communication and negotiation skills
Excellent organizational skills, presentation skills and ability to work independently and collaboratively
Exceptional customer service focus including attention to producing quality results
Broad understanding of HR including staffing, compensation, employee relations, organizational development, training, performance management and labor relations
Demonstrated knowledge of state, local and federal labor laws and regulations related to HR
REPORTING RELATIONSHIPS:
This position reports to the Director of Corporate Human Resources.
TRAVEL REQUIREMENTS:
0-5%
Must be able to perform the essential functions of the job with or without reasonable accommodations.
About O-I:
Owens-Illinois, Inc. (NYSE: OI) is the worlds largest glass container manufacturer and preferred partner for many of the worlds leading food and beverage brands. With revenues of $7.0 billion in 2012, the Company is headquartered in Perrysburg, Ohio, USA, and employs approximately 22,500 people at 79 plants in 21 countries. O-I delivers safe, sustainable, pure, iconic, brand-building glass packaging to a growing global marketplace. O-Is Glass Is Life movement promotes the widespread benefits of glass packaging in key markets around the globe. For more information, visit www.o-i.com or www.glassislife.com.
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Section 2 Company/Organization and Industry (For whom do you want to work?)
Complete the box below. (Each box must have a response to receive full credit. Questions? Ask, please.) 5 points
| 1. Company Name |
Owens-Illinois |
| 2. Website (if available) |
www.o-i.com |
| 3. Industry |
Glass container manufacturing |
| 4. The companys product or service |
Manufactures glass containers for beer, ready-to-drink low alcohol refreshers, spirits, wine, food, tea, juice and pharmaceuticals. |
| 5. Is it publicly/privately held |
Public |
Section 3 Broadening the Spectrum by Identifying the Competition and Their Locations
When you have determined one company to pursue for employment, you need to identify at least a couple more that are similar in their service or product delivery. These must be actual competitors, not different divisions of the same company. Please ask for help if you need it. Youve got to know the competition so you can speak to your selected companys competitive advantage, but also, to unveil similar companies for whom you may like to work.
Using Business Source Complete and/or Business Insights from Gale, present your ability to locate your chosen companys competition, location, and revenue. 8 points
Note: see notes from our class meeting with Julia Martin from the Carlson Library. Her LibGuide will help. http://libguides.utoledo.edu/BUAD20003000 . The link* you use should lead directly to the competitors location and revenue information. If using Business Insights, select the share link. In Business Source Complete, select the permalink.
Do not use the companys website as the link. You must use the share link or permalink or you will receive 0 points!
Section 4 Desired/Required Skills (Keywords) 10 points (5 points for listing; 5 points for highlighting the job vacancy
List the five of the desired/required qualities/keywords the employer seeks that you believe you possess, that you recorded previously in Section 3, Part 1. Return to the job vacancy and highlight the five skills.
- Customer Service
- Communication
- Negotiation
- Presentation
- Work Independently
Section 5 Validating Your Skills 15 points
Drawing upon the information you have captured from the job vacancy you selected and your identification of keywords you will use to promote your brand, select three of the five skills from section 3 and compose three statements that would be worthy of including in written (resume, cover letter, Linkedin profile) or verbal communication (interview responses, personal brand pitch). Consider specific examples (from work, class, involvement in organizations, etc.) you might cite to prove that you have or are building these skills/attributes. You must be prepared to share real qualifiable or quantifiable examples otherwise your claims are meaningless and empty. This is the substance of your communication. Each response will be given a value of 12, 2 or 3. (1=Needs Improvement, 2=Acceptable, 3=Excellent). Specific Example means an individual event, project, task etc. It does not mean writing in generalities. Use the Sample Submission as a guide. 15 points (3 for listing the skill; 3 for highlighting; 9 for the quality of the response).
| Skill |
Specific Example Using the Keyword (include and highlight the keyword in the statement). Note how the keyword is used in the statement so it is seen by the employer |
| 1. Customer Service |
Actively listened to and evaluated customer service issues, and offered workable solutions to achieve satisfaction. |
| 2. Verbal Communication |
Practiced verbal communication by delivering welcome aIDress to more than 300 fraternity guests during Homecoming Festivities. |
| 3. Negotiation |
Participated in negotiations by evaluating student code infractions during 20 judicial hearings and deliberating appropriate sanctions. |
Section 6 Company/Organization Focus This is the information that draws you to the organization. Try to capture any of the following points from the companys website: vision, philosophy, set of core values/priorities, or mission. You will incorporate this information into your cover letter, application, and interview responsesin essence, your brand. Note: some organizations are intentional (specifically labeling vision, values, etc.) when placing this information on their websites. If you are having difficulty locating it, ask for help! Each
- Type the company name Owens Illinois 2 points
- Write in, describe or copy
