CASE # 4You work in the accounting department for sears. One of your customers, Craftsman, Sends you

CASE # 4You work in the accounting department for sears. One of your customers, Craftsman, Sends your department a check for $200 for an outsanding bill they owe you. A week later, they send another check but didn’t owe you anything. This was an obvious error on their part.STEPS IN SOLVING A CASE STUDYAnalysis should include these sequential steps:presentation of the facts surrounding the caseIdentification of the key issuesListing of alternative courses of actionRecommendation of the best course of action