Troy University No One Listens Case Discussion QUESTIONS1. Why do you think James has been having safety problems?2. Which of the suggestions given to Jame

Troy University No One Listens Case Discussion QUESTIONS1. Why do you think James has been having safety problems?2. Which of the suggestions given to James would you attempt to implement?3. What additional ideas might you try if you were James? No One Listens
Read the case below and answer the questions at the end.
Several severe accidents have recently occurred in the 12 employee boiler room of City
Foundry. James Worth, the boiler room supervisor, is quite upset about the situation. Just
yesterday, the Foundry Plant Manager called:
Plant Manager: James, what in the world is going on down there? Are you trying to put us out
of business?
James: If I’ve lectured these people about safety once, I’ve done it 50 times. They just don’t
seem to listen.
Plant Manager: Accidents cost us money for repairs, lost time, and medical expenses, not to
mention the human suffering involved. Your department’s record is awful, and something must
be done about it. Maybe you should try something new.
James: I’m not sure what it will be, but I’ll come up with something.
Plant Manager: Good. Please report back to me when you come up with something.
James decided to discuss his problem with several other supervisors in the foundry to see what
ideas they might have. One suggestion was that James schedule a weekly 10 minute safety talk
by one of his employees. These talks could be on such topics as “Good Housekeeping”, Using
Proper Safety Guards on Equipment,” “Following Procedures,” and “Health Hazards.” Another
suggestion was that James review his department periodically and that any unsafe act
discovered during his review be punished by an immediate two-day suspension for the offender.
The person making this suggestion obviously believed that what James needed was to get
touch. A third suggestion was that James talk personally to each employee about the
department’s safety problems; let the employees know that he was personally interested in each
of them. A final suggestion was that James give the employee with the best safety record for
the past four months a day off with pay.
QUESTIONS
1. Why do you think James has been having safety problems?
2. Which of the suggestions given to James would you attempt to implement?
3. What additional ideas might you try if you were James?

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