Probability, Relative Frequency, Hypothesis Test and New Call Center Data Essay Use the given calculations to write 4essays.2pages for each one. You can o

Probability, Relative Frequency, Hypothesis Test and New Call Center Data Essay Use the given calculations to write 4essays.2pages for each one.

You can only use the given calculations. All other words must be in your own words.

Please note that there are 4 different essays need to be done.

You must submit them in 4 different files.

All the work must be original

Turnitin report is required Answers:
1. the relative frequency of right call quality is 0.85. the relative frequency of inaccurate
call quality is 0.15. the relative frequency of check scope of strategy is 0.24. the relative
frequency of update address is 0.20. the relative frequency of file a claim is 0.14. the
relative frequency of update Information is 0.06. the relative frequency of update policy
is 0.05. the relative frequency of cancel policy is 0.04.
2. The mean is 11.07, the middle is 10.63, the mode is 12, the difference is 11.37, the
standard deviation is 3.38, and the range is 14.25.
3. CLM error and AM shift = 19/150=0.1267; COV error and PM shift = 28/150=0.1867; SAV
error or AM shift = 32/150+65/150-20/150=0.58; P(CLM error)=0.1267/0.5=0.2533.
Essay Outline:
Paragraph 1 – introduction of the case and question
Paragraph 2 – definition of relative frequency
Paragraph 3 – how to use relative frequency? why use relative frequency in business word?
Paragraph 4 – (answer 1 here) answer the question
Paragraph 5 – what is descriptive statistic?
Paragraph 6 – why is mean, median, mode, variance important/or their unique characteristics.
Paragraph 7 – (answer 2 here) answer the question
Paragraph 8 – (answer 3 here) answer the question
Paragraph 9 – matters. How service quality affect a business, and why it important.
Paragraph 10 – the current call time could not satisfied the customer expectation. How
negative quality of service influence the business. What could the company do to improve the
service?
Paragraph 11 – summarize the results in answers and the case (conclusion).
Answers:
1. P(x=5)=0.0617.
2. P(x
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