Description:Deliverable length: 2 3 pagesCourse Objective(.
Description:Deliverable length: 2 3 pagesCourse Objective(s):Apply the communication skills of active listening and non-verbal communicationBegin to develop a leadership styleAssignmentYou have been asked to write an article for the Successful Leadership column for your company s intranet management skill training page. You have decided to focus on the importance of using active listening skills and interpreting nonverbal communication when dealing with employee concerns. Your article will be read by company managers and should provide useful guidelines for developing communication skills as a manager.Your article will include the following:At least 3 ways to improve active listening skillsA summary of nonverbal forms of communication, including at least 3 of the following:Body languageHand/arm gesturesStanding or sitting suddenlyCrossed armsTrunk positionCrossing legsFacial expressionThe article should be written for leaders and to encourage leadership in the hospitality industry
Description:Deliverable length: 2 3 pagesCourse Objective(
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