The Remarkable Gaming Company Proposal Human Resources and Financial Risks Analysis project team work follow the upload file requirement the red letter par

The Remarkable Gaming Company Proposal Human Resources and Financial Risks Analysis project team work follow the upload file requirement the red letter part is my job, I already highlight here. please follow the instruction Request for Proposal
Remarkable Gaming Company
The Playbox Program
Issue Date: Jan 30, 2020
Due Date: May 4, 2020
1. RFP Overview
Remarkable Gaming Company is looking to develop an e-Commerce platform to sell its Playbox gaming
consoles online. Two versions of the gaming console will be sold: a higher end Platinum Package and
the Standard Package. In additional to the 2 separate packages being offered online for sale, we want
to offer a financing program where the buyer is offered a 0% interest installment loan at a set monthly
payment for 24 months. We believe that by offering this financing, we can attract more purchasers of
our gaming consoles. The differences between the 2 packages are shown below:
Platinum Package
CPU 8 Core i7
Standard Package
4 Core i7
Memory 16 GB DDR3
8 GB DDR3
Storage 1 Terabyte
500 Gigabyte
GPU 800 Mhz
Online Subscription 2 years
600 Mhz
1 year
Platinum Package
Price $899
Standard Package
$599
The Platinum package is geared toward serious gamers while the standard package is an entry level
package for most consumers who are casual gamers or first-time buyers.
We believe the market for online games is growing especially for first time gamers and for professional
experienced gamers. In addition, with the growth of e-Sports, we believe there will be an increase in
demand for the higher end Platinum Package console. We are uniquely position in the gaming console
industry to benefit from the expected rise in the gaming industry as our consoles are compatible with
all software games on the market.
Remarkable Gaming Company is a manufacturer and software company for the gaming consoles only.
We currently have a US and an International patent for our gaming consoles both for the hardware and
our proprietary software which allows any games to be played on our console. We are a US company
headquartered in Palo Alto, California and we develop our software at our headquarters. Currently we
have 200 employees of which 100 are software engineers. The other employees include customer
service representatives, sales, product management, project management, risk, operations, quality
control, finance and management personnel. Our market is only the US currently but we want to
expand to other international markets in the future. We have suppliers for the game console parts in 3
countries, China, Korea and Taiwan.
We also use a company in China to assemble the parts, package
and ship direct to headquarters where we keep warehouse the inventory. We currently only sell
directly at gaming events, through distributors who in turn sell to their customers and through our
customer service center. Customer service center can only take the orders over the phone today which
limits our sales volume.
The internal systems we have at Remarkable Gaming Company are:
•
We have an inventory management system call IMS which keeps track of our inventory of gaming
console supplies in our warehouse at our headquarters. IMS also tracks the parts from the
suppliers and the total number of assembled consoles ready to be shipped.
•
We have a customer relationship management system called CRM that keeps track of our
customers information today. This information includes customers name, address, email, country,
phone. Customers shipping, billing and credit card information is also stored (with customers
approval) for future purchases.
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•
We have a finance system called FS that keep tracks of our costs for the consoles based on prices
of the component parts and the retail prices we sell to customers. FS calculates our profit (or loss)
for each unit sold real time.
•
We have customer service system called CSS that is used to record calls from customers who call
in about any issues or need support. CSS work cases are created by our customer service agents,
logged and tracked. These work cases are assigned to the right personnel in the company to
handle until they are completed.
•
We have a human resource system called, HCM that keeps track of all of our employees, their
performance rating, job function and other personal information.
It is expected in your proposal that you design the new e-Commerce platform that is integrated with
our existing platforms above: IMS, CRM, FS, CSS and HCM.
All questions about this Request for Proposal (RFP) can be directed to our company representative:
Steven Pae
Senior Vice President
The Remarkable Gaming Company
Smp2094@nyu.edu
All communications will be done via a set time on Mondays and Wednesdays between 6pm and 9pm
and via email only.
Requirements
The following are the business requirement for this RFP:
•
An ecommerce site, well designed and intuitive that allows customers to see the 2 gaming console
packages for purchase.
•
The ability for the customer to purchase multiple units of both consoles if needed.
•
The ability for the customer to add units to a shopping cart and checkout.
•
Upon checkout, the customer enters his/her contact information, shipping information.
•
Choose shipping options including ground, 2 day or next day expedited shipping for extra cost.
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•
The ability for the customer to pay via credit card or choose financing.
•
If the customer chooses financing and the customer is approved for financing, the customer must
provide the bank information to setup the monthly automated payments. (24 fixed monthly
payments at 0% interest rate).
•
The ability for the customer to setup an account using his/her email to see purchase history, status
of delivery and if financing, progress of the monthly payment to total payment required.
•
The ability for the customer to call or chat our customer service center for any questions about the
purchase or his/her account. Chat is a new system and must be part of the e-Commerce platform.
•
Ability for the customer to return the equipment within 30 days for a refund excluding shipping
costs; no returns are allowed after 30 days.
The following our Operational and System Integration Requirements:
•
When customers select to purchase a console, the inventory management system, IMS, is checked
to ensure there is enough supply of the consoles. If there isn’t enough supply in our warehouse,
we check the inventory in our assembly plant in China and then we request a shipment is made
directly from China to the customer. Regular shipments are made monthly from China to our local
warehouse. Once a purchased is made by the customer on the new e-Commerce platform the IMS
system is updated to reflect the decrease in inventory. Depending on how well we sell the units,
we may need to increase our regular shipments to the US from China as shipping directly to the
customer from China is expensive. A monthly report is required to check inventory levels in our
warehouse, inventory in China and to keep track of how many shipments were made directly from
China to the customer.
•
When customers checkout and create an account, the CRM system is updated with a record of the
new customer. This record will also be linked to all transactions that the customer has made on the
e-Commerce site and customer service requests.
•
The FS system is updated to keep track of the retail selling cost, the cost of the inventory for each
unit and units sold as customers purchase consoles. It also calculates a real time profit and loss
(P&L). A monthly report is required to show monthly P&L from all the sales.
•
The CSS system needs to be updated with customer service calls and if the customer also uses the
new chat feature to contact us. CSS will create a new record to track that chat session as well. A
monthly report is required to understand all customer service calls, duration for each call, and
reason.
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•
The HCM system is used to keep track of the customer service agent that worked with the
customer and resolved the issue for the customer.
The following are the technical requirement for this RFP:
•
The new e-Commerce site must be easy to navigate and well designed
•
The new e-Commerce site must also be designed and rendered properly for mobile tablets and
phones.
•
The e-commerce site must be able to handle 1 million customers daily and up to 100,000
customers using the site concurrently at various stages of the purchase transaction.
•
The site must be available 24×7 with total availability time of 99.9% uptime.
•
All data about the customer and their purchase transaction must be encrypted, secure and back-up
nightly.
•
Financing through a bank must be done within 2 minutes. Financing requires a credit check on the
customer. Customers can be denied financing if their credit scores are low. If denied financing, the
customer can opt to purchase using a credit card. Financing and how it is integrated with a bank
or other financing provider need to be included in the proposal.
RFP Response
The following are expected in your proposal:
•
Describe your company and why you are the best fit for building this e-Commerce platform.
•
Research into the gaming market and why selling online is a winning strategy.
•
Develop a customer journey flow on how customers go online and make a purchase. In addition,
show:
o
Customer purchase journey including financing
o
Customer return journey – returning the equipment
o
Customer service journey – customer calling and asking for help to our customer service
department. This should include both online chats and phone calls.
•
A system diagram outlining the data flow between major system components. This should include:
o
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Websites
•
o
Hardware/Databases/Cloud
o
All Reports
o
Integration to IMS, CRM, FS, CCS and HCM.
o
Financing using banks or other financing means
A high-level project plan showing the software development life cycle and when we would launch
the new e-Commerce platform. This plan should be a month by month plan starting in January of
2019 until your projected end date of system completion, training and launch.
•
Describe how you will provide the financing program. How will you do this directly or through a
bank.
•
What programming language and tools will you use to develop the software. Why did you choose
these? Describe your systems development methodology.
•
What hardware or systems platforms will be required?
•
What database system will you use to store the data? Will it be on the cloud or on premise? What
are the data storage requirements? What type of data will you be storing?
•
How will you ensure the system is safe from malware and hacker attacks? How will you ensure
customer data is secure and private?
•
What innovation and new technologies will you incorporate in your solution?
•
How would you localize the e-Commerce system if we launched this platform to other international
markets?
•
What type of analytics and reports will be created so we can measure sales, profit and costs?
•
How will you manage building this new e-Commerce platform with Remarkable Gaming Company?
What is the project governance and project management structure required?
•
What type of training to our personnel and preparation will be required prior to the launce of the eCommerce site to the market?
•
What staffing will be on the project from your firm and what do you require from the Remarkable
Gaming Company in terms of people, time and resources.
•
What are the project risks and how will you mitigate them?
•
Total cost of the work and how you calculated the costs. Describe all the components of your
pricing structure.
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RFP Response Format
•
Proposals must provide a straightforward and concise description of the solution you are
implementing answering all the required questions.
•
All submissions are to be a PowerPoint Presentation of 14-17 slides. Appendix is optional but no
more than 3 additional pages.
•
Please also include one additional Appendix page at the end describing each team
members contribution to the RFP.
•
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This RFP response is due by Monday May 4, 2020. No extensions given.

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