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Strategic Sourcing: The Definitive Approach Towards Customer Satisfaction

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Strategic Sourcing: The Definitive Approach Towards Customer Satisfaction

Term Paper Outline

Presley, Meade and Sarkis (2016) present strategic sourcing as a methodology that promises improvement in organizational competitive advantage and delivering customer satisfaction. Customer satisfaction can be measured by a continued working relationship between the parties in the contract, retention rates, volunteered feedback, and referrals, among others. Strategic sourcing, according to Presley, Meade and Sarkis (2016), achieves customer satisfaction through high-quality products and offers flexibility in organization functions as well as reducing operating costs. This term paper will take the following outline;

Introduction and Thesis. The paper will present the impact and importance that strategic sourcing has on customer satisfaction and how organizations can exploit it for maximal benefits. The discussion will be based on the thesis that “strategic sourcing is the definitive approach towards long-lasting customer satisfaction.”

Findings. Some of the main points that will be covered include how customers achieve satisfaction through increased profitability, healthy relationships with suppliers, better decision-making mechanisms, presence of a higher scope to improve, reduction in operating costs, and easy management of risks. In this section, the findings, in the form of major themes surrounding the topic, will be briefly introduced.

Discussion. This part of the paper will expound on the Findings section, providing more details as well as presenting information on how organizations could exploit this methodology for continued business excellence.

Conclusion. The part will summarize the major findings and discussion points and provide recommendations.

References

Presley, A., Meade, L., & Sarkis, J. (2016, July). A strategic sourcing evaluation methodology for reshoring decisions. In Supply Chain Forum: An International Journal, Vol. 17, No. 3, pp. 156-169. Taylor & Francis.

Assignment – Abstract and Detailed Outline

Write a draft abstract and more detailed outline of your research topic paper. This outline can follow the following format as far as section headings. You can add more sections, but there must be at least four sections highlighted by * and section titles. Provide commentary with each section that is written (The commentary should be detailed explanation or support in paragraph format).

Abstract*

Introduction*

Literature Review*

Findings*

Conclusion*

Future Research Recommendation

Incorporate at least two references from reputable sources.

INSTRUCTIONS:

• Written communication: Written communication is free of errors that detract from the overall message.
• APA formatting: Resources and citations are formatted according to APA 6^th edition style and formatting.
• Length of paper: typed, double-spaced, two pages. Note: The outline is already completed. Add one page for abstract and add a bit more to the outline on literature review to make both parts two pages.
• Font and font size: Times New Roman, 12 point.