Who is the protagonist?
• What are his or her objectives (implicit or explicit)?
• What decisions (implicit or explicit) must I make?
• What problems, opportunities, and risks do I (as the protagonist) face?
• What evidence do I have to help make the decision? Is the evidence reliable and unbiased? Can I improve it?
• What alternative courses of action are available?
• What criteria should I use to judge the alternatives?
• What action should I take?
• How should I convince others in the case and in the classroom that my approach is the best?
• What did I learn from this case?
• How does it relate to past cases and my own ‘live’ experiences?1
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